Delivery & Shipping

Buyer's Responsibilities

Buyers are responsible for ensuring that the correct shipping address is provided on checkout before payment. Any changes of address after checkout will be considered as invalid. Re-delivery fee may be charged on buyers for items that are undeliverable and/or returned to Love Lockets due to incorrect address or unsuccessful delivery.

General Terms

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Every endeavour is made to securely pack parcels and ship items as soon as possible. You will also receive an email to notify you when your item has been dispatched. Love Lockets is not liable for any delay, losses and/or damage of items in transit. We accept no responsibility for theft or weather damage for unattended deliveries. Should your item be delayed or damage, please contact us on info@lovelockets.com.au and we will be happy to assist lodging an enquiry with Australia Post on your behalf. In the unlikely event of delivery problems at our end we will keep you informed by e-mail of expected dispatch dates.

Valentine's Day Orders

To receive by Valentine's Day 14/02/18

STANDARD SHIPPING: Must order by Wednesday 7/02/18*

EXPRESS SHIPPING: Must order by Sunday 11/02/18*

*Australian Estimates only

Australia

All orders over $150 with a delivery location to Australia will receive complimentary free shipping.

Standard Shipping - $9.99 sent via Australia Post with Tracking. Expected to arrive in 1-7 days. 

Express Post - $15.00 sent via Australia Post with Tracking. Expected to arrive in 2-4 days.

International Shipping

All orders delivered outside of Australia will receive a $25 shipping charge which is processed during checkout.

Postage charges cover transport cost only and do not cover government import duties. Love Lockets does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Love Lockets accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.