Delivery & Shipping
Some items may arrive separately depending on what you order. For example, if you order the floating lockets or charms they will arrive quicker as they are shipped from Australia. If you order some of our other products they may take longer to ship as they will come from overseas direct from our manufacturers warehouse.
Some of our products are shipped directly from our manufacturers overseas and may experience longer than normal shipping times. Please check your product descriptions for estimated shipping times.
Parcels sent by Australia Post are always tracked. Love Lockets is unable to take any responsibility for lost parcels however we will make sure that we lodge any complaints with Australia Post in relation to lost parcels in your behalf and try to resolve any issue in relation to postage. Once your parcel is with Australia Post it is out of our control. Love Lockets is not liable for any delay, losses and/or damage of items in transit.
Buyers are responsible for ensuring that the correct shipping address is provided on checkout before payment. Any changes of address after checkout will be considered as invalid. Re-delivery fee may be charged on buyers for items that are undeliverable and/or returned to Love Lockets due to incorrect address or unsuccessful delivery. We allow 2 hours for picking and packing so please be made aware that changes to orders or postal addresses may not be possible even if it is the same day.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Every endeavour is made to securely pack parcels and ship items as soon as possible. You will also receive an email to notify you when your item has been dispatched. Love Lockets is not liable for any delay, losses and/or damage of items in transit. We accept no responsibility for theft or weather damage for unattended deliveries. Should your item be delayed or damage, please contact us on firstname.lastname@example.org and we will be happy to assist lodging an enquiry with Australia Post on your behalf. In the unlikely event of delivery problems at our end we will keep you informed by e-mail of expected dispatch dates.
Standard Shipping - $10 sent via Australia Post with Tracking. Expected to arrive in 2-7 days.
Express Shipping - $15 sent via Australia Post with Tracking. Expected to arrive in 2-4 days.
All orders delivered outside of Australia will receive a $20 shipping charge which is processed during checkout.
Postage charges cover transport cost only and do not cover government import duties. Love Lockets does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Love Lockets accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.