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SHIPPING & DELIVERY
How long does shipping take?
Once your order has been dispatched, general delivery times are
Standard Shipping 2-5 business days
Express Shipping 1-2 business days
International Shipping 7-20 business days
Head to our shipping page for more shipping details.
How much is shipping?
All Australian orders over $100 receive free Standard Shipping
Australian Standard Shipping $10
Australian Express Shipping $15
International Shipping $20
Can I track my delivery?
Yes, you will receive an email providing a tracking number and link via Australia Post once your order has been dispatched. You can follow its journey right to your door.
Can I change or cancel my order?
Your order cannot be changed once it has been dispatched. Please contact us via email at firstname.lastname@example.org for assistance.
Do you only stock online?
Yes! After many years in stores across Australia and further, we have transitioned to be an exclusively online store, you won't find us anywhere else!
What if an item is sold out online?
Some of our items may come back into stock! If there's something you're looking for please feel free to enquire via email and we will see if we can arrange it for you.
How do I take care of my jewellery?
Your Love Locket jewellery should be handled with care at all times. The lockets and wristlets are made of glass and may crack or break if impacted. We recommend not overfilling your locket as the pressure may crack the glass. Ensure that your locket “snaps” shut securely when closing it. If you don’t hear that snap something could be impeding the clasp or your locket may be too full.
By their nature, snake chains may become kinked if bent beyond their natural curve and kinks may lead to breakage.
Can I wear my jewellery in the shower?
Jewellery and liquids do not mix, we recommend that you clean your jewellery regularly and do not wear it whilst bathing, gardening, during active recreation, fitness and physical work or whilst in bed or during sporting activities.
Can I wear my jewellery to bed?
We strongly recommend that you remove your jewellery before sleeping. Locket glass may break, or your locket may open and charms will be lost, chains may kink (damage) or break and parts such as dangles may be damaged by your resting weight.
How do I use my polishing cloth?
To keep your piece looking its best, gently rub the surface with your Love Lockets polishing cloth. It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
Can I use charms from elsewhere in my Love Locket?
We recommend that you only use genuine charms on your Love Locket to avoid the risk of damage to your locket, as the size made by other manufacturers may not be compatible with ours and cause the locket to break.
Can I return my order?
At Love Lockets we want to make sure you love your newly purchased jewellery. In the case you aren't happy with your purchase you have 14 days fromyour purchase date to return your items.
For the details of our return policy, please go to our returns page.
Can I replace my faulty item?
We're sorry your item isn't up to standard! All jewellery purchased from our online store has a 12 month warranty from the date of purchase. Head to our warranty page for details, and for how to start your warranty claim.