Returns must be lodged within 14 days of purchase date.

Shipping costs associated with the return are at the exepnse of the buyer.

Your purchase can be returned for a credit voucher or refund for all full priced items that are unworn and in original condition.

Returns aren't allowed for 'change of mind' on purchases of sale items. Returns are allowed for full priced items purchased during a storewide discount.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Additional non-returnable items include gift cards and promotional giveaways or prizes. All products must be returned in their original condition along with proof of purchase.

Return shipping costs, customs charges, government taxes and duties for international & domestic orders are not covered.

Once returns are received, they will be processed within 5 business days. 

For faulty goods, please visit our warranty page here.

To begin your return request, please email us at hello@lovelockets.com.au with your full name and order number.